Fact: Having an engineer board for simple computer issues can be costly, but not doing so could lead to loss of revenue due to normal operations being hampered because of those issues.
Minor computer issues can occur at any time. A program might start misbehaving or settings might be lost. Some of these case could be solved by the crew, but if the issue proves more difficult than expected the next option available is often to have an engineer board the vessel to resolve the issue. Seeing as many issues can be solved within minutes by the engineer, when presented with only those two options, getting an engineer to board can seem expensive. On the other hand, if the problem is not solved in a timely manner it could hinder the crew in daily operations which in turn could lead to loss of revenue.
Port-IT now presents a middle ground where many issues can be resolved without having an engineer board the vessel physically: Port-IT Virtual Engineer.
What is Port-IT Virtual Engineer?
The Port-IT Virtual Engineer service consists of a kit containing an easy to install, fully pre-configured 4G USB Modem and NSDG SIM card that will enable a Port-IT Engineer to connect to the computer that is having problems. The Modem uses its own NSDG connection which is available in most ports around the world. Combined with a short-term service contract this enables the Port-IT support crew to diagnose and resolve issues on the system without having to board and against a much lower rate compared to a physical visit.
The ability to have software issues fixed directly by a skilled engineer when in port, regardless of where the vessel is on the globe* will optimize the operational availability. This will minimize the potential loss in revenue if a problem occurs.
Even in the case the issue cannot be resolved remotely and a visit from an engineer is required, visit times will be reduced significantly. This stems from the fact the engineer is able to diagnose the systems and the issue remotely beforehand. This results in the engineer having to perform less actions while on board and being able to work more efficiently because a large part of the process has already been done from the main office.
The benefits of Port-IT Virtual Engineer summarized:
Lower IT-Maintenance costs due to less on-site visits
Easy to use and install
Always an IT-engineer on standby
Higher operational availability