To all our relations,
Every day we are working hard to keep your vessels safe from cyber-attacks and virus threats. The heightened threat of targeted cyber-attacks is prompting the maritime sector to look for ways to improve network security. Perpetrators continue to devise new ways to exploit the vulnerabilities of a vessels network.
However, the biggest virus threat the world is facing today is not an electronic virus that could devastate computers, servers or complete IT network systems. It is a “traditional” human virus, which is now spreading wildly. We can all see what is happening globally with the COVID-19 virus. Most of us will have the urge to help their neighbour in these difficult times we are facing together. Unfortunately, in times like these we see that the cybercriminal has no conscience at all. We see a large amount of spearfishing attacks using COVID-19 virus as their subject to give people false information and to lure them to download malicious files to ransom their PCs. It is with great disgust to see that even now they are misusing the good faith of people more than ever.
We are fully aware of the troubling Corona situation and have taken the appropriate measures to prevent the spread of the COVID-19 virus. All our non-essential employees work from home, and we have limited direct contact with our customers and suppliers. However, all of our services and sales activities continue as usual. Our Service Operations Center is offering 24/7 customer support – which means our customers will receive assistance whenever and wherever necessary. Our dedicated customer support engineers are very well trained and are generally able to solve your IT related problems without having an engineer onboard physically by using Port-IT Virtual Engineer.
If necessary, we can also still provide onsite assistance. Naturally if we do so, we follow the RIVM (The dutch CDC) Corona guidelines and ask our customers to respect these. So please don’t hesitate to contact us, we are more than happy to assist you with all IT issues onboard your vessel.
Stay safe, stay healthy and do not forget to stay secure.